Wells Fargo’s Chief Technology Office (CTO) aimed to streamline its virtual machine (VM) request process by consolidating multiple systems and processes into ServiceNow. The VM in a Day initiative sought to cut provisioning time from months to hours. At the same time, the CTO formed a Compute Automation Release Team to manage technology releases and needed governance to standardize processes.

CMGT supported both efforts. For VM in a Day, CMGT created instruction guides, FAQs, and a Confluence knowledge base while hosting weekly office hours to address stakeholder questions. To establish release governance, CMGT developed workflows, approval processes, and testing requirements.

As a result, VM in a Day was successfully implemented across multiple offices, and the release team gained a structured governance framework, ensuring smoother, more efficient technology deployments. CMGT’s work helped the CTO modernize critical processes, increasing operational efficiency and adoption across the organization.